Linguistic Access to Healthcare in San Mateo County:
G&A conducted a county-wide study of the policies and practices related to linguistic access to San Mateo County’s system of healthcare services for the Health Department. G&A commenced this study with extensive ‘best practice’ research on model policies and practices and summarized this in a report. Research activities also included a demographic review, a policy review, a program manager survey, a staff survey, interviews with community leaders, site observations and client focus groups conducted in four languages. Over 50 health care programs and organizations, as well as the major limited English proficient groups in San Mateo County participated in the study. G&A worked with numerous community-based organizations and community leaders to create forums for community members to provide authentic input on the level of linguistic access in San Mateo County. The final report synthesized multiple sources of quantitative and qualitative data and outlined key findings and practical recommendations for the County to improve linguistic access. The Health Department is currently implementing the recommendations that resulted from this study. (2005-2006)
Reports
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